Sky

REMARKS: Upon completion, you can expect to receive your ticket within ONE (1) hour. Please check for the ticket before your planned arrival 👉🏿 Guide.

🤩Experience the thrill of Malaysia's first-ever glass slide and breathtaking 360° views at SkyCity Tower—where adventure and stunning scenery come together for an unforgettable family outing! 🌟🚀

Package Redemption VALID till 31st December 2025.

Package Details

1. Definitions and Age Categories

• Infant/Toddler: Any individual below 90cm in height. Note: Free of charge, but with specific attraction restrictions. See "Accessibility and Health Considerations" below.
• Child: Any individual 90cm in height or taller, and up to 10 years of age. Note: Children MUST be accompanied by a paying adult (17 years or older) at all times.
• Adult: Any individual aged 11 to 59 years.
• Senior Citizen: Any individual aged 60 years or older. 
• Age Determination: Age is determined based on the year of birth.
• OKU: Refers to Orang Kurang Upaya, which translates to Individuals with Disabilities.

2. Pricing and Entry

• Nationality: Package prices are applicable to Malaysian and Non-Malaysian visitors.
• Ticket Redemption: Package entry is exclusively redeemable through the i-City SuperApp. The purchased package will be credited to your account under "Fun > My Tickets > My Active Tickets." Present the QR code from the i-City SuperApp at each attraction for entry. (VIEW GUIDE ON REDEMPTION THROUGH i-City SuperApp)
• Valid Ticket: All visitors inside Sky must possess a valid ticket.
  
• Valid Visit Period: Tickets can be used on any date BEFORE 1 January 2026, subject to attraction availability. No extensions will be granted.
  
• Same-Day Use Only: Ticket entry is VALID for the SAME DAY of redemption only. No carry-forward or re-entry on another day is allowed.
• Single Entry: Sky provides single entry on the same day of your visit.
• Activation and Expiry: Once any attractions or ride within the package is activated, the entire ticket becomes valid for the same day only, regardless of whether all entitlements have been used.
• Single Redemption Session: Tickets purchased in a single transaction must be redeemed together and CANNOT be split across multiple days or users.
• Included Items: Floats and raincoats are included in the entry ticket price.
• Surcharge for Non-Compliance: Any visitor found inside the park without a valid ticket and wristband will be liable to a surcharge of RM300.00.

3. Mandatory Waiver Form

• Waiver Required: Prior to entering Sky, all visitors must complete a "Waiver Form."
• Adult/Guardian Completion: The Waiver Form must be completed by:
  • Adult visitors (17 years or older) for themselves.
  • Parents or legal guardians for any accompanying children (under 17 years of age).
• Failure to complete the form will deny entry to any attractions.

4. Safety and Conduct Rules

• Park Attendant Instructions: All visitors must comply with all rules and instructions given by Sky staff.
• Unsafe behavior: Engaging in unsafe or unruly behavior is prohibited within the park premises.
• Assumption of Risk: Participation in Sky activities is at your own risk. The park is not liable for incidents unrelated to equipment quality or malfunctions. Any accidents or injuries resulting from a visitor's violation of these Terms and Conditions or park rules are the sole responsibility of the visitor.
• Supervision: Sky does not provide supervision. Parents or guardians are solely responsible for the supervision and safety of their children.
• Personal Belongings: Parents and guardians are responsible for safeguarding their valuables and clothing. Sky i-City is not liable for any lost, stolen, or damaged items.
• Riding Position: During the ride, adults must sit behind children and hold them to ensure proper balance and a safe riding position.
• Prohibited Actions: The following actions are strictly prohibited on the Sky i-City platform, during the ride, and after the ride:
  • Extended stays
  • Climbing
  • Chasing
  • Jumping
  • Filming
  • Throwing objects
• Prohibited Items:
  • Outside Food and Drinks: No outside food or beverages are permitted within Sky i-City.
  • Smoking/Vaping: Smoking, vaping, and the use of electronic cigarettes are strictly prohibited.
  • Prams and Wheelchairs: Prams and wheelchairs are not permitted inside Sky i-City.
  • Jewelry and Sharp Objects: Jewelry and sharp objects are not permitted. Do not wear or carry loose items like steel belt buckles, knives, needles, key chains, or hard objects in your pockets.

5. Accessibility and Health Considerations

• Restricted Entry: Entry to Sky i-City is STRONGLY DISCOURAGED for the following individuals due to safety regulations and the nature of the attraction:
  • Individuals with Disabilities (OKU)
  • Wheelchair users
  • Pregnant women
  • Infants unable to walk and below 1 year old
• Health Restrictions: Individuals with the following conditions are advised NOT to participate:
  • High blood pressure
  • Heart disease or coronary heart disease
  • Mental illnesses
  • Fear of heights or water
  • Proneness to motion sickness
  • Intoxication
  • Other conditions that could be aggravated by the activity
    
• General Safety: Entry to i-City Theme Park rides and attractions for the above-mentioned restricted individuals is subject to the safety regulations and general terms and conditions of i-City Theme Park. Please contact us directly for further inquiries.

6. Refunds and Exchanges

• No Refunds or Exchanges: All sales are final. No refunds or exchanges (to cash or i-City SuperApp credit) will be issued after the purchase transaction is complete.
• Maintenance/Closure: No refunds will be issued due to ride maintenance, ride closures, or inclement weather.

7. Support:

• If you do not find your package in the app, please contact us at:
• General Line: +03-5521 8800 (Operating Hours: Mon – Fri, from 9am – 5pm)
• Email: mary@i-city.my (Operating Hours: Mon – Fri, 9am – 5pm)
• If you require immediate assistance, kindly visit the nearest counter at the theme park. Our on-ground staff will be happy to assist you on the spot.

General Operating Hours

❗️ Please refer to our latest Operating Hours here.

Read: Online Ticketing Policy