How To Redeem Ticket

After purchasing the tickets, an email will be sent to the email address you used to purchase the tickets. The email will contain a username and password for you to login to our Mobile Application (i-City Mobile).

The Mobile Application can be installed from the Play Store/App Store

After installing the Mobile Application and logging in, you can see the tickets you purchased at the "My e-Tix" section.

To redeem your tickets, simply scan the QR code in the App at the ride's counter.


Important Note:

  • The QR code can only be found with the staff at the entrance of each attractions and rides.
  • Make sure your mobile phone has a strong internet connection when logging into the i-City Mobile app.



Step 1: Install App and click login

Step 2: Insert the username and password from the email we sent

Step 3: Click on the "Theme Park" button

Step 4: Click on the "My e-Tix" button

Step 5: The tickets and package you bought will be shown

Step 6: Click on the "Scan QR" button

Step 7: Scan the QR code at the ride's counter