Valentine Package

REMARKS: Upon completion, you can expect to receive your ticket within ONE (1) hour. Please check for the ticket before your planned arrival 👉🏿 Guide.

💖 Valentine Special: 4 romantic & fun rides for 2 pax at only RM65! 💖

Package Promotion and Redemption VALID from 13th February 2025 till 22nd February 2026.

Package Details

1. Definitions and Age Categories

• Participant: Any individual who takes part in the Valentine Package rides.
• Infant/Toddler: Any individual below 90cm in height. Note: Free of charge but with specific attraction restrictions. See "Accessibility and Health Considerations" below under Restricted Entry category.
• Accompaniment Required: Children below 120cm in height must be accompanied by a paying adult. Note: Adult must be 18 years old and above.
  
• Minimum Height: All participants must be at least 90cm tall. For Disco Ride, a minimum height of 140cm is required. There is no upper age limit. See "Accessibility and Health Considerations" below.
• OKU: Refers to Orang Kurang Upaya, which translates to Individuals with Disabilities.

2. Pricing and Entry

• Nationality: Package prices are applicable to both Malaysian and Non-Malaysian visitors.
• Ticket Redemption: Package entry is exclusively redeemable through the i-City SuperApp. The purchased package will be credited to your account under "Fun > My Tickets > My Active Tickets." Present the QR code from the i-City SuperApp at each attraction for entry. (VIEW GUIDE ON REDEMPTION THROUGH i-City SuperApp)
• Valid Ticket: All visitors inside Valentine Package must possess a valid ticket.
• Valid Visit Period: Tickets can be used on any date BEFORE 23 February 2026, subject to attraction availability. No extensions will be granted.
• Same-Day Use Only: Ticket entry is VALID for the SAME DAY of redemption only. No carry-forward or re-entry on another day is allowed.
• Activation and Expiry: Once any attractions or ride within the package is activated, the entire ticket becomes valid for the same day only, regardless of whether all entitlements have been used.
• Single Entry: The Valentine package provides single entry to all rides in operation on the same day of your visit.
• Single Redemption Session: Tickets purchased in a single transaction must be redeemed together and CANNOT be split across multiple days or users.
• Entry Requirement: This package is valid for two (2) persons and both must enter together on the same date.
  
• Surcharge for Non-Compliance: Any visitor found inside the park without a valid ticket and wristband will be liable to a surcharge of RM300.00.

3. Mandatory Waiver Form

• Waiver Required: Prior to entering Valentine Package, all visitors must complete a "Waiver Form."
• Adult/Guardian Completion: The Waiver Form must be completed by:
  • Adult visitors (17 years or older) for themselves.
  • Parents or legal guardians for any accompanying children (under 17 years of age).
• Failure to complete the form will deny entry to rides in Valentine Package.

4. Safety and Conduct Rules

• Park Attendant Instructions: All visitors must comply with all rules and instructions given by i-City Theme Park attendants.
• Assumption of Risk: Participation in i-City Theme Park activities is at your own risk.
• Unsafe behavior: Engaging in unsafe or unruly behavior is prohibited within the park premises
• Supervision: Parents or guardians are solely responsible for the supervision and safety of their children.
• Personal Belongings: i-City Theme Park is not liable for any lost, stolen, or damaged items.
• Subject to safety height and weight regulations. Theme Park terms & conditions, rules & regulations apply.
• Prohibited Items:
  • Outside Food and Drinks: No outside food or beverages are permitted within the rides in i-City Theme Park
  • Smoking/Vaping: Smoking, vaping, and the use of electronic cigarettes are strictly prohibited.
  • Jewelry and Sharp Objects: Jewelry and sharp objects are not permitted. Do not wear or carry loose items like steel belt buckles, key chains, or hard objects in your pockets.
    

5. Accessibility and Health Considerations

• Infants/Toddlers: For safety reason, infants under 90cm are NOT PERMITTED to below rides:
  • SpaceWalk
  • House of Horror
  • Bumper Car
• Individuals with Disabilities (OKU), Wheelchair Users, Pregnant Women: Entry for individuals with mobility disability (OKU), wheelchair users, and pregnant women are STRICTLY PROHIBITED from entering i-City Theme Park rides. Please contact us directly for inquiries about specific attractions.
• Prams: Prams and wheelchair are NOT ALLOWED in any rides.
• General Safety: Entry to i-City Theme Park rides and attractions for the above-mentioned restricted individuals is subject to the safety regulations and general terms and conditions of i-City Theme Park. Please contact us directly for further inquiries.
  

6. Refunds and Exchanges

• No Refunds or Exchanges: All sales are final. No refunds or exchanges (to cash or i-City SuperApp credit) will be issued after the purchase transaction is complete.
• Maintenance/Closure: No refunds will be issued due to ride maintenance, ride closures, or inclement weather.

7. Support

• If you do not find your package in the app, please contact us at:
  • General Line: +03-5521 8800 (Operating Hours: Mon – Fri, from 9am – 5pm)
  • Email: mary@i-city.my (Operating Hours: Mon – Fri, 9am – 5pm)
• If you require immediate assistance, kindly visit the nearest counter at the theme park. Our on-ground staff will be happy to assist you on the spot.

General Operating Hours

Read: Online Ticketing Policy