(2025) MySports

REMARKS: Upon completion, you can expect to receive your ticket within ONE (1) hour. Please check for the ticket before your planned arrival 👉🏿 Guide.

💪 MySports! My Way! explore, create, and play in a way that’s all your own 🛝⚽🎢

Package Redemption VALID till 31st December 2025.

Package Details

1. Definitions and Age Categories

• Infant/Toddler: Any individual below 12 months of age is free entry with the purchase of at least one (1) Adult ticket for the same attraction. Proof of child’s age ID must be presented upon request.
• Child: Any individual aged above 12 months and up to 16 years old.
  • Below 90cm in height: Adult ticket pricing applies.
  • 90cm and above in height: Child ticket pricing applies.
  • Proof of child’s age ID must be presented upon request Note: Children MUST be accompanied by a paying adult (17 years or older) at all times.
    
• Adult: Any individual aged 17 to 59 years.
• Senior Citizen: Any individual aged 60 years or older. (Adult pricing applies)
• Age Determination: Age is determined based on the year of birth.
• OKU: Refers to Orang Kurang Upaya, which translates to Individuals with Disabilities.

2. Pricing and Entry

• Nationality: Package prices are applicable to both Malaysian and Non-Malaysian visitors.
• Exclusive Online Offer: This offer is available ONLY via ONLINE purchase and the i-City SuperApp. Not available for walk-in or on-site purchase.
• Ticket Redemption: Package entry is exclusively redeemable through the i-City SuperApp. The purchased package will be credited to your account under "Fun > My Tickets > My Active Tickets." Present the QR code from the i-City SuperApp at each attraction for entry. (VIEW GUIDE ON REDEMPTION THROUGH i-City SuperApp)
• Valid Visit Period: Tickets can be used on any date BEFORE 1 January 2026, subject to attraction availability. No extensions will be granted.
• Same-Day Use Only: Ticket entry is VALID for the SAME DAY of redemption only. No carry-forward or re-entry on another day is allowed.
• Activation and Expiry: Once any attractions or ride within the package is activated, the entire ticket becomes valid for the same day only, regardless of whether all entitlements have been used.
• Single Redemption Session: Tickets purchased in a single transaction must be redeemed together and CANNOT be split across multiple days or users.
• Valid Ticket and Wristband Required: All visitors within MySports must possess a valid ticket and wear the issued wristband.
• Surcharge for Non-Compliance: Any visitor found inside the park without a valid ticket and wristband will be liable to a surcharge of RM300.00.

3. Mandatory Waiver Form

• Waiver Required: Prior to entering MySports, all visitors must complete a "Waiver Form."
• Adult/Guardian Completion: The Waiver Form must be completed by:
  • Adult visitors (17 years or older) for themselves.
  • Parents or legal guardians for any accompanying children (under 17 years of age).
• Failure to complete the form will deny entry to MySports.

4. Safety and Conduct Rules

• Physical Condition: All individuals must ensure they are in good physical condition and able to participate in the activities.
• Grip Socks Required: All individuals entering MySports are required to wear grip socks that meet MySports's safety standards.
• Park Attendant Instructions: All visitors must comply with all rules and instructions given by MySports park attendants.
• Unsafe behavior: Engaging in unsafe or unruly behavior is prohibited within the park premises.
• Assumption of Risk: Participation in MySports activities is at your own risk. The park is not liable for incidents unrelated to equipment quality or malfunctions. Any accidents or injuries resulting from a visitor's violation of these Terms and Conditions or park rules are the sole responsibility of the visitor.
• Supervision: MySports does not provide supervision. Parents or guardians are solely responsible for the supervision and safety of their children.
• Personal Belongings: Parents and guardians are responsible for safeguarding their valuables and clothing. MySports is not liable for any lost, stolen, or damaged items.
• Prohibited Items:
  • Outside Food and Drinks: No outside food or beverages are permitted within the park.
  • Smoking/Vaping: Smoking, vaping, and the use of electronic cigarettes are strictly prohibited within the park.
  • Prams/wheelchairs: Prams/wheelchairs are not permitted inside MySports due to the venue's layout and structure.
  • Jewelry and Sharp Objects: Jewelry and sharp objects are not permitted within the park. Participants must not wear or carry loose items such as steel belt buckles, key chains, or hard objects in their pockets.

5. Accessibility and Health Considerations

• Individuals with Disabilities (OKU): Individuals with disabilities are welcome at MySports but MUST be accompanied and supervised by an adult or guardian at all times. Individuals with mobility disabilities are not allowed from entering, as the venue may not be suitable or accessible.
• Pregnancy and Medical Conditions: For their safety, pregnant women and individuals with certain medical conditions are advised not to participate in MySports activities. If you have any concerns, please consult with your physician before visiting.

6. Refunds and Exchanges

• No Refunds or Exchanges: All sales are final. No refunds or exchanges (to cash or i-City SuperApp credit) will be issued after the purchase transaction is complete.
• Maintenance/Closure: No refunds will be issued due to ride maintenance, ride closures, or inclement weather.

7. Support:

• If you do not find your package in the app, please contact us at:
• General Line: +03-5521 8800 (Operating Hours: Mon – Fri, from 9am – 5pm)
• Email: mary@i-city.my (Operating Hours: Mon – Fri, 9am – 5pm)
• If you require immediate assistance, kindly visit the nearest counter at the theme park. Our on-ground staff will be happy to assist you on the spot.

General Operating Hours

❗️ Please refer to our latest Operating Hours here.

Read: Online Ticketing Policy